At ReadHaven.uk, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect the following types of personal information:
- Contact and account details: Name, email address, phone number, billing and delivery address.
- Order information: Details of the books and ebooks you purchase, payment information (processed securely by our payment providers), and order history.
- Technical data: IP address, browser type, device information, and cookies (see section on Cookies below).
- Marketing preferences: Your choices about receiving emails or newsletters from us.
We do not collect sensitive personal data unless it is voluntarily provided.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfil your orders (including shipping physical books and delivering ebooks).
- To manage your account and provide customer support.
- To send you order confirmations, tracking updates, and essential service communications.
- To improve our website and services (using anonymised data where possible).
- To send marketing emails only if you have opted in (you can unsubscribe at any time).
3. Legal Basis for Processing
We process your data based on:
- Contract: To fulfil orders and provide services you have requested.
- Legitimate interests: To improve our website and run our business efficiently.
- Consent: For marketing communications (which you can withdraw at any time).
- Legal obligation: To comply with UK laws (e.g., tax and accounting records).
4. Sharing Your Information
We do not sell your personal data. We may share it only with:
- Trusted third-party service providers (e.g., payment processors, shipping carriers, and email service providers) who help us deliver our services.
- Legal authorities if required by law.
All third parties are required to keep your data secure and process it only for the purposes we specify.
5. Cookies and Tracking Technologies
We use essential cookies to make our website work (e.g., remembering your shopping basket). You can manage your cookie preferences through your browser settings. We do not use tracking cookies for advertising.
6. Data Security
We use industry-standard security measures to protect your data, including encryption for payments and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under UK GDPR you have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to how we process your data.
- Receive your data in a portable format.
- Withdraw consent at any time (where we rely on consent).
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes outlined above or as required by law (typically up to 6 years for accounting and order records). Ebooks linked to your account remain accessible as long as your account is active.
9. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted on our website with the date of the last update.
Questions? If you have any questions about this Privacy Policy or how we handle your data, please contact us: Email: info@readhaven.uk Phone: +44 330 027 1117 Address: 34 St Saviourgate, York YO1 8NN, United Kingdom
Opening hours: Monday to Friday, 9am – 5pm
Thank you for shopping with ReadHaven.uk!